Install status¶
After your request is approved, you can track the installation progress.
Install status indicators¶
| Status | Meaning |
|---|---|
| Pending Install | Deployment queued, waiting for device sync |
| Installing | Installation in progress |
| Installed | App successfully installed |
| Install Failed | Installation encountered an error |
| Not Applicable | User-targeted app (no device-specific status) |
Install status is visible on the My Requests page. See Tracking your requests.
How long does installation take?¶
- User-targeted apps: install at the next device sync (typically within 8 hours)
- Device-targeted apps: install within 15 to 30 minutes for online devices
- Mobile devices (iOS/Android): may require a Company Portal app update
Installation not working?¶
If your app shows "Pending Install" for more than 24 hours:
- Make sure your device is connected to the internet.
- Open the Company Portal app and check for updates.
- Restart your device to trigger a sync.
- Contact IT support if the issue persists.